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How Customer Service SMS can Improve your Business?

Posted on 15 June, 2015 at 23:10

Customer SMS Service helps your customers to stay updated with their orders and shipments. Using Marketing Keeda's Customer Service SMS, you can keep your customers lot happier and makes them to come back for more sales.

 

SMS, which is the short for Short Message Service, is service where it allows its users to send bulk messages to another user at nominal rates. SMS if used correctly is a brilliant tool of marketing. SMS is also cost effective and time saving it gets delivered instantly, saving the sender and receiver a lot of hassle.

 

Marketing today is a broad concept, gone are the days when marketing was only about promoting the products and service and making the customers aware of what’s of offer. Today marketing is so much more than, more than promoting the products marketers now focus to enhancing the customers experience through several marketing strategies such Loyalty programs, easy availability, discount for students, online stores etc.

Customer Service SMS

About

 

Today with the prominence of online shopping, SMS can be an effective tool for marketing; it can use for promoting the products as well as enhancing the experience of the consumer.

 

For example if a consumer has ordered something online rather than sending them confirmation through emails, companies should send them as SMS about the confirmation. Hence keep updating the customers through SMS, like informing them what is the status of their order, the availability, when their products are dispatched all information should be provided to the consumer through Customer Service SMS.

 

Another Example of effective marketing through SMS is service provider’s like Salons, can send an SMS to the consumer to book or confirm an appointment. Similarly an SMS could be sent when the service is complete to thank the user for choosing that particular brand and ask for their feedback. And then a follow up SMS would also be essential asking to book an appointment, reminder and such the cycle goes on.

 

Benefits

 

Using SMS as marketing tools will not only ensure a smooth process by avoiding any confusions and misinterpretations. But also by enhancing the experience of the consumer with that particular brand. Thereby ensuring loyalty.

 

Since SMS is a mobile Phone service, it is one of the most convenient and reliable services to ensure hassle free communication with the consumer. Since everyone has a mobile phone these days and their mobile phones are always with them thus reaching them through customer service SMS is a very good option.

 

Not only is an SMS cost effective as compared to calling every consumer at various points, but also the response time is much better. Usually people may not answer a phone call or read an email immediately. But with SMS the scenario is different. It gets delivered easily and people are known to repeatedly check their SMS. Another plus of SMS marketing is that it is cost effective for the consumer also since an incoming SMS is free in most countries unlike the social media applications which need access to internet which generally costs a lot.

 

Conclusion

 

Thus, customer service SMS is the way to go, as customers like to feel in control of the purchases they are making. And SMS marketing provides the perfect reason with regular updates, customers feel connected to the company. This helps in improving customer satisfaction and customer loyalty.

 

Marketing Keeda offers customer Service SMS services in India, Visit us at www.marketingkeeda.in


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11 Comments

Reply pratima
3:38 on 28 May, 2016 
Nice read. When everything around is heading towards "instant" , communication is not far behind. Technology has evolved in a great way to keep communication quick and instant and affordable.
Reply ManuelHaunc
13:46 on 24 September, 2017 
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Reply CaseyEmins
17:17 on 24 September, 2017 
More info!
Reply Richardenlax
2:20 on 9 November, 2017 
Doctors have many challenges to face as they are perennially surrounded by patients, diseases, hospital duties and over-extended or odd shift timings. Universally, doctor is considered to be a noble profession and respectable one at that, but a doctor also has to work under immense pressures, emotional strains and other physical challenges.


A regular physician like most of us at some point face will have to deal with personal situations such as important family affairs, family holidays, sickness or pregnancy that may force them to abandon medical duties. At the same time, a hospital or a healthcare facility is also constantly faced with emergency situations that demand all hands on deck round-the-clock. Therefore, every hospital, clinic or nursing home is compelled to hire locum tenens or substitute doctor in order to keep the staffing under control at all times.


In fact, locum doctors are the most valuable asset for the medical community because they provide quality medical care and act as a helping-hand in emergency situations when the medical facilities need them the most.

Unlike regular or permanent doctors, locum doctor jobs are also ideal career options for medical interns and graduates because they offer a wide array of medical exposure in varied medical specialties, work cultures and healthcare systems. Locum jobs are challenging and flexible, thus an increasing number of medical professionals have benefitted from these jobs, so whether one is looking for a family physicians position or in a hospital or in a clinic, locum jobs for doctors are available at all levels and in different healthcare systems.


In addition, being a locum doctor gives a medical professional the control over their working hours, location of work and choice of area of specialisation. Technically, locum positions are not restricted to general physicians but they are also extended to other fields of medical specialisations such as cardiology, neurology and many more.

Travelling can be an integral part of locum jobs, and these distinctive features are a boon for many dedicated medical professionals who are eager to expand their medical careers with loads of multi-cultural medical experiences. The fact that locum agencies in the UK recruit tens of thousands of locums from across the globe in various NHS hospitals, private clinics, nursing homes and other public hospitals speaks volume of the popularity of locum jobs.


Locating or getting a locum tenens job is a simple task as long as you are registered with one of the many reputable locum agencies. These agencies act as the middle man between locum tenens and medical facilities, and they also look after all the details pertaining to travel for locum tenens, accommodation and the nature of locum work.

Thus, maintaining a healthy locum doctor-agency relationship benefits both the parties, and it also increases the probability of getting recommendable employment opportunities and businesses or vice-versa.
Reply Richardenlax
19:37 on 10 November, 2017 
Doctors have many challenges to face as they are perennially surrounded by patients, diseases, hospital duties and over-extended or odd shift timings. Universally, doctor is considered to be a noble profession and respectable one at that, but a doctor also has to work under immense pressures, emotional strains and other physical challenges.


A regular physician like most of us at some point face will have to deal with personal situations such as important family affairs, family holidays, sickness or pregnancy that may force them to abandon medical duties. At the same time, a hospital or a healthcare facility is also constantly faced with emergency situations that demand all hands on deck round-the-clock. Therefore, every hospital, clinic or nursing home is compelled to hire locum tenens or substitute doctor in order to keep the staffing under control at all times.


In fact, locum doctors are the most valuable asset for the medical community because they provide quality medical care and act as a helping-hand in emergency situations when the medical facilities need them the most.

Unlike regular or permanent doctors, locum doctor jobs are also ideal career options for medical interns and graduates because they offer a wide array of medical exposure in varied medical specialties, work cultures and healthcare systems. Locum jobs are challenging and flexible, thus an increasing number of medical professionals have benefitted from these jobs, so whether one is looking for a family physicians position or in a hospital or in a clinic, locum jobs for doctors are available at all levels and in different healthcare systems.


In addition, being a locum doctor gives a medical professional the control over their working hours, location of work and choice of area of specialisation. Technically, locum positions are not restricted to general physicians but they are also extended to other fields of medical specialisations such as cardiology, neurology and many more.

Travelling can be an integral part of locum jobs, and these distinctive features are a boon for many dedicated medical professionals who are eager to expand their medical careers with loads of multi-cultural medical experiences. The fact that locum agencies in the UK recruit tens of thousands of locums from across the globe in various NHS hospitals, private clinics, nursing homes and other public hospitals speaks volume of the popularity of locum jobs.


Locating or getting a locum tenens job is a simple task as long as you are registered with one of the many reputable locum agencies. These agencies act as the middle man between locum tenens and medical facilities, and they also look after all the details pertaining to travel for locum tenens, accommodation and the nature of locum work.

Thus, maintaining a healthy locum doctor-agency relationship benefits both the parties, and it also increases the probability of getting recommendable employment opportunities and businesses or vice-versa.
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